Enabling Remote Help and Supporting Users with Intune
Introduction
Remote help and support are essential for IT teams to be able to support their organization’s users, especially in the current climate of remote work. Microsoft Intune is a powerful tool that enables IT teams to remotely troubleshoot and support their users’ devices, whether they are in the office or working remotely. In this article, we’ll look at how to enable remote help and support with Intune and the best practices for providing support to users.
Enabling Remote Help with Intune
Enabling remote help with Intune is simple. All that’s required is a few clicks in the Intune admin console. To enable remote help, you’ll need to:
* Sign in to the Intune admin console
* Navigate to the remote help settings page
* Select the “Enable remote help” checkbox
* Click “Save”
Once enabled, Intune will allow users to initiate a remote help session with an IT support technician. This will allow the technician to remotely access and troubleshoot the user’s device.
Best Practices for Supporting Users with Intune
Once remote help is enabled, IT teams can begin providing support to their users. While providing remote help, it’s important to keep the following best practices in mind:
* Set clear expectations for users: Make sure users know when they can expect help, how long the remote help session will last, and what type of support they can expect.
* Provide users with a list of steps to try before initiating a remote help session: This will help the user troubleshoot their issue and may help them resolve the issue without having to initiate a remote help session.
* Ensure user data security: Make sure users understand that their data will be secure during a remote help session and that their data will not be shared with anyone outside of the organization.
* Ensure user privacy: Make sure users understand that their privacy will be respected during the remote help session and that their data will not be shared with anyone outside of the organization.
* Protect user devices: Make sure users understand that their devices will be protected during a remote help session and that any changes made to their devices will be reversible.
Conclusion
Remote help and support are essential for IT teams to be able to support their organization’s users, especially in the current climate of remote work. Microsoft Intune is a powerful tool that enables IT teams to remotely troubleshoot and support their users’ devices, whether they are in the office or working remotely. By following the steps outlined above and keeping the best practices in mind, IT teams can successfully enable remote help and provide support to their users with Intune.
References:
Enabling Remote Help and Supporting Users with Intune
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1. Intune Remote Support
2. Remote Help with Intune
