As a Microsoft admin, you are responsible for managing your organization’s Microsoft 365 environment, which includes various applications and services such as SharePoint, Teams, and Exchange Online. Despite your best efforts to keep everything running smoothly, issues that require assistance from Microsoft support can still arise. In this blog post, we’ll explore how you can contact Microsoft support as a Microsoft admin.
- Via the Microsoft 365 admin center:
The Microsoft 365 admin center is a web-based portal that provides a central location for managing your Microsoft 365 environment. To contact Microsoft support via the admin center, follow these steps:
- Go to https://admin.microsoft.com/ and sign in with your admin credentials.
- Click on the “Support” tab on the left-hand side of the page.
- Click on “New service request” to create a new support ticket.
- Follow the prompts to enter your issue details and contact information and submit your request.
- Via the Microsoft 365 admin mobile app:
The Microsoft 365 admin mobile app allows you to manage your Microsoft 365 environment from your mobile device. To contact Microsoft support via the mobile app, follow these steps:
- Download the Microsoft 365 admin app on your mobile device.
- Sign in with your admin credentials.
- Tap on the “Support” icon in the bottom menu.
- Tap on “Create new request” to create a new support ticket.
- Follow the prompts to enter your issue details and contact information and submit your request.
- Via phone:
You can contact Microsoft support via phone if you prefer to speak with a Microsoft support representative directly. To find the phone number for your region, visit the Microsoft support website at https://support.microsoft.com/contactus/.
Depending on your Microsoft 365 subscription, you may have access to different levels of support, such as standard, premium, or partner support. These different levels of support provide varying response times, support hours, and other features. Be prepared to provide your subscription details and a description of the issue you’re experiencing when contacting Microsoft support.
