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Troubleshooting Out-of-Office OOF Replies in Exchange

Understanding and Troubleshooting Out of Office Replies
Exploring the Basics
Out of Office (OOF) replies are automated emails sent by an email client to notify the sender that the recipient is away from the office. These emails are usually sent in response to incoming emails and can be customised to include business-related information, such as contact details for other colleagues, expected return dates, and more.

When troubleshooting Out of Office replies, it is important to understand the basics of how they work. OOF replies are triggered by an Exchange server feature called “Auto-Reply”. This feature requires the recipient to specify the type of auto-reply they would like to send, the sender address, and the duration for which the auto-reply should be active.

Once the recipient has configured their auto-reply settings, the Exchange server will generate and send an Out of Office reply whenever an email is received from the specified sender address.

Troubleshooting Out of Office Replies
If you are having trouble with Out of Office replies, there are a few troubleshooting tips that can help.

First, make sure that the Auto-Reply feature is enabled on the Exchange server. To do this, open the Exchange Management Console and navigate to the “Organization Configuration” tab. Then, select the “Mailbox” option and select the “Auto-Reply” option.

Next, check the settings of the auto-reply. Make sure that the sender address is correct, that the duration is correct, and that the type of auto-reply is set to “Out of Office”.

Finally, make sure that the recipient’s mailbox is set to receive emails. To do this, open the Exchange Management Console and navigate to the “Recipient Configuration” tab. Then, select the “Mailbox” option and check the “Receive Mail” setting.

Scripts and How To
If you are looking for a more automated solution to troubleshoot Out of Office replies, there are several scripts and tools available.

For example, Microsoft provides a PowerShell cmdlet called “Set-MailboxAutoReplyConfiguration” that can be used to configure the settings of an auto-reply. This cmdlet can be used to specify the sender address, duration, and type of auto-reply.

In addition, there are several third-party applications and scripts that can be used to troubleshoot Out of Office replies. These tools can be used to quickly diagnose and resolve issues with Out of Office replies.

Conclusion
Out of Office replies are an important part of any Exchange server environment. By understanding the basics of how auto-replies work, and by using the appropriate scripts and tools, you can quickly diagnose and resolve any issues you may have with Out of Office replies.
References:
Understanding and troubleshooting Out of Office (OOF) replies

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